RV rental in Auckland

Everything was perfect and uncomplicated. Unfortunately, we hadn't watched the film in advance and they patiently showed us the most important things. A special thank you goes to Raphaelle. She is a very competent, customer-orientated and efficient employee. Super service from her.

Helpful and efficient service from start to finish, thank you to the team.

Everything was awsome. The Team and the Van are excellent.

Super motorhome well laid out Good driving position Plenty of storage space Good fuel consumption, around 11 litres per 100 kilometres

Pick-up in Auckland was hectic and stressful. Return in Christchurch was super easy for us. On-board battery power very poor, heating only possible with shore power, which we didn't realise when we booked. We would have liked to spend more nights self-sufficiently. Fridge consumes the most energy, after a night without shore power the on-board battery is almost at zero. Otherwise the vehicle was ok, we were bothered by the bike rack that we didn't need. Toilet flush tank has to be refilled separately, not supplied from the water tank

The Apollo was in a bad condition, the engine light was on. When we told them, they made a diagnosis, turned off the pilot light and handed it over to us. The next day it showed up again and we were stranded on the road waiting for someone to listen to us. We spent several hours waiting to be attended and after losing almost 2 days of travel. We were given another motorhome.

Very good camper van and service

The camper was in perfect condition, easy to drive, reliable, felt like new and perfectly equipped. We felt super comfortable with our rolling home and didn't miss a thing. I could spend a whole year on the road with the camper....

A very pleasant van to drive and live in.

Took almost 2 hours to get our RV. A more luxurious model, or so I thought. First night we discovered that a few things did not work. Heater turned off after 10 minutes and did not restart. It was down to 2 degrees C so this was VERY unpleasant. I had to get up in night to start heater manually, a few times. Freezing cold ! Fridge did not stay cold, it turned off. It was set on AUTO and its supposed to select a power source that works but it always defaulted to gas no matter if we were plugged in or not. Tank gauges did not work. I did not know if empty or full. The Mercedes RV drove well however. Lower gas mileage than expected. I called for help and when I returned RV i was supposed to be given money back. Have not seen it on my card account yet...

The pick-up and drop-off station is just chaotic. It starts with an unfriendly pick-up service at the airport. Only a few people on site seem to know what they are doing. You have long waiting times and are repeatedly sent wrg and then called by someone else. The camper was clean and ready to go. It offers plenty of space and good comfort. The price-performance ratio is not so fair. You can only use many things when you are on power. In addition, you are not properly informed that you have to pay another 8.41 doller per 100km

We had ordered a mighty deuce and got a cheapacampa. Unfortunately, this really lives up to its name. Broken interior, full waste tank, non-working hot water, malfunctioning brakes and bad front and rear lights. There was absolutely no mention of this through the website we rented from that an alternative could be this bad and for the money we paid for it, it is outrageous what kind of campervan we got. Pay close attention to this with this type, this is not acceptable.

We were taken care of for 20 days, the first camper van had an FAP problem, and it took 2 days to have another new camper van delivered. We were taken care of fairly quickly, followed up regularly by telephone assistance and the company was very accommodating when we needed to finish our stay. I recommend them with my eyes closed. Thank you to the THL telephone assistant and to Alyson for taking care of everything.

good

Overall, uncomplicated, fair and very friendly, just as you would want a rental to be. We had no problems and would do it again, Praise to the team!!!

Top service and very good motorhomes! The staff is very friendly and competent.

Vehicle needed deep cleaning, proper servicing and a few repairs.

Very spacious for two people, very good driving with automatic gearbox and super equipped, more than expected.

Everything was good and easy. We had a good and fast communication and always felt in save hands. Thanks

Exzellent communication Otter Details See below

The campervan we got was from STAR Holidays. Like the one we booked from Cheapa Campa, several years old. No problem motor-wise, but the accommodation part had seen its best days. Apparently used too intensively and casually. Next time, I would rather pay (even) more than rent an older one. STAR Holidays gave us financial compensation following the complaints.

The vehicle was dirty inside when we picked it up. One of the lawn chairs was in bad shape, had to buy a new chair during our trip. The door check on all doors didn't work, doors would not stay open. The passenger sliding door would not open from the inside. The fob for the sliding doors did nothing. The window covers did not line up with snaps very well. The engine starter only worked intermittently. This vehicle could use better maintenance and preparation. This campervan was very old with very high kilometers, I'm sure we paid more for the rental than the vehicle was worth. I will look elsewhere for my next rental.

Our bus had tyres with too little tread, which would have been enough for a short-term rental, but for our 6 weeks it was far too little. For this reason we lost a day's holiday as we had to return to Jucy for another van. The water pump broke on the first van while one of us was in the shower. On the second van after 2 weeks the shower tray was leaking and the waste water was leaking into the living area of the van. One hob was always faulty and only came on the 10th time if we were lucky. The water drained slowly and we lost waste water from the greywater tank, which is why we were almost not allowed to go on our ferry. The wheels were not properly aligned, which meant that the tyres were not worn evenly. The knives were blunt and our glasses were mouldy. Although we received a refund for 3 days, i.e. for the effort we had to make to return to Jucy again and again, we wish we didn't have to do this and that we received a correspondingly good service for our money. All in all, we cannot recommend Jucy and are very disappointed. We also met other customers on the trip who had similar problems.

During the stay, the car's alternator broke down so that it could be used for 2 full days (approximately 10% of the total rental period). An alternative vehicle or the assumption of the resulting transport costs to tourist destinations was not offered. Customer service is very difficult to reach, often only the international after hours team can be reached, but they cannot help and refer to a call back. All in all, very poor customer service, which makes the actual break down even worse. Overall, the cars are very old and you also hear about breakdowns and problems from other drivers (green cars - high recognition value) The equipment of the cars is not designed for winter (although snow chains were booked). There were summer tyres, no ice scraper and no sponge/cloth for steamed-up windows. However, all of this would have been necessary. The tyres of the first car were so worn that acceptance was refused. The gas cooker is not designed for low temperatures, from around 0° C, especially in the morning/after a long period of standing, the pressure of the gas cylinder is no longer sufficient to heat water. I have not found any winter gas cylinders in the required format. A door LED lit up and flickered randomly, even when the switch was off and all doors were closed. (Presumably a bodge in the vehicle electrical system). This is particularly annoying at night, as the LED is directly above your head. There were traces of mould on the door, also right next to the bed. The only bright spot: Nice staff on site and easy pick-up and drop-off of the vehicle. (It can take a while (1 hour) if there is a lot of traffic, but everything is within reason. Be sure to check the temperature of the fridge. In my case it was at -17°C and drained the battery and froze the vegetables through on the first night).

Unfortunately, the car was in a poor condition: a hob didn't work, the roof leaked when it rained, the waste water tank valve was constantly dripping, some of the darkening devices were unusable, fly screens were missing, hinges on the lower bed were torn out, the jack was broken... According to the garage, the wheel suspension was seriously flawed and our flat tyre was no surprise. We were lucky that the tyre broke on a straight road and not on a winding and sloping terrain. Communication with Jucy Rentals was very slow and the responses were not particularly helpful. Camperdays, on the other hand, responded quickly despite the time difference and tried to be supportive.

Reliable and clean car as well as helpful employees and

Very nice staff, but our car was really old, didn't have an usb charger and had several things that were broken (one of the doors, the lock, the key remote,...). It got a bit dangerous as it was also not possible to wash the windscreen as the water shoots over the roof and additionally the windscreen wipers were so old that they didn't wipe properly. Our feedback, when we returned the car, didn't seem to interest them and I don't think that they noted it down.

Unfortunately, there were a lot of problems with our Chaser. First of all, it had to be thoroughly cleaned, especially the kitchen, cutlery and other utensils were very dirty. This was actually bearable and we didn't let it spoil our good mood. Now to the problems with the vehicle, which I will describe below in bullet points: - Defective fly screen on the side windows (as this was the only fly screen, mosquitoes were the order of the day) - Defective flush on the toilet, the water came out at the top of the handle, but not in the bowl where it was actually needed. - Defective hoses in the fresh water system: after filling up with fresh water, half the van was always flooded as it dripped from the full hoses. - Leak in the exhaust air duct (when it rained, it dripped in the middle of the van, so the lower bed could not be used if it rained at night). - One of the tarpaulins for the privacy screen could not be attached. - The fresh water cover on the outside of the vehicle was defective, it could never be completely closed. - One of the side windows was defective and could not be closed. That's quite a lot of negative points for such an expensive vehicle. Of course the vehicles are old (Toyota Hiace with well over 300,000 kilometres), but you should be able to expect them to be completely checked before the start of the rental period. I raised these points when I returned the van. After a lengthy discussion, they agreed to a one-day discount, which is of course cheeky for a rental period of over 3 weeks. For these reasons, I cannot recommend JUCY at the moment if you don't want to get involved in a game of chance.

There was hardly any explanation of how things work. To questions, the host in question did not know the answer. Push buttons of the blackout only worked partially. We bought duck tape to stick them on.The interior lighting was supposed to be dimmable according to the description provided but was not. You could only switch on the toilet light when the big light was on. You could not see the state of the water tanks. The fridge came out of the cabinet and we had to push it back into place after every trip. The upholstery on the benches was broken. Not surprising since where you had to stow the conversion bed had screws sticking out. What disappointed us personally was that every day we had to convert the bed to seats and back again. But we basically knew that.

We rented it in winter. It is not so suitable for that. You can't sit up straight in bed. Outside, it is already dark and cold at 18:00. So sitting outside or changing clothes there is not an option. Toilet is against the seat so you can't sit on it. For summer/spring it is nice though. Drives very well and you can also use it in a car park. Service and contact with the spaceship rental company is good and tidy.

Uncomplicated, comfortable & everything you need is there. I was very satisfied (3 weeks travelling with it)

It was comfortable. The stove was a little underpowered but the kitchen supplies were good and well thought out.

Best camper so far. Even comes with a small fridge.