RV rental in Vancouver

With 4 adults it was very tight both beds and dining table The camper still had some faults but all went well We will not rent a motorhome again, we were disappointed

There were several minor flaws and at pick-up we would have liked more explanation on how everything works and not a quick rush. They assumed we already knew it a bit so we later bumped into many things that were not explained.

Travelled across Canada for 4 weeks with an almost new motorhome. Pick-up and drop-off went very smoothly, partly due to the all-risk insurance. Sleeping in the bed above the cabin was fine. Climbing into it is doable, but requires practice. It's not really a camper for 4 people.

Vehicle was 8 years old and in poor condition. Had to have tyres checked in Calgary and Cruise America replaced all the rear tyres there ! One rear tyre was already flat (no tread). One of the tyres was from 2012 ! Unacceptable to drive with this... (feedback Cruise America Calgary... ) but according to Cruise America Vancouver, the tyres were fine (even after seeing photos with the condition... ungraspable). Joke cost me 1.5 days. By the way, the head of Cruise America Vancouver claimed that tyres from 2012 were fine... and that the info on tyres was the tyre size: she had no idea what she was talking about. Pictures and documentation all available. Incidentally pointed this out to them at check-in, but was told (tyres are OK sir...). By the way, exhaust was also partly broken off and when going uphill the exhaust fumes entered the cabin ! This too was not understood (we now understood why the rear bedroom wall had been repaired: probably rather fire/scorch holes). The service and professionalism in Calgary was top !!! In Vancouver, a bunch of amateurs. Had to wait extra long for our campervan in Vancouver because campervan was not ready, was somewhere in the back and the person in charge of bringing the vehicle to the front was not available (the other person had just had an eye operation they said, and was not allowed to drive). During check in back in Vancouver, without having seen the vehicle !!! , to recover certain damage from us (window, side): luckily we had taken photos on departure (and when we showed that, the complaint was immediately withdrawn: a nice attempt to make us pay extra fees!!! This was just some feedback... camper was also not clean: when clearing out camper, we found clothes (in cupboards, under sofa/table), chargers and packets of chewing gum from previous users. Shower heads were missing and, after we reported it, they fixed them... some feedback. I have often rented motorhomes, this was the worst experience ever, by far ! They gave 200$ compensation, I just accepted as we are going ahead with the holiday. All photos and documentation available if you want to see and use it. Your service as Camperdays was excellent by the way.

The process was very good. So was the return. It is incomprehensible to me why the motorhome did not have winter tyres on it when it was rented out so late. In addition, you couldn't read anything in the operating instructions about frost-protected or NOT frost-protected water or waste water tanks. I didn't know whether the car had a winter pack. I was lucky.

Vehicle was handed over in an obviously carelessly cleaned and maintained condition (cutlery and table surface greasy, cockpit surfaces dusty). The seal of the waste water hose was missing, so that dirty water gushed out of the connection during dumping (1st workshop start-up with diversions necessary). Furthermore, the bracket of the hose was already broken when the vehicle was taken over, so that it was resting on the road (2nd workshop start with diversions necessary).

The motorhome was OK but it was a bit old and had some things that didn't fit well.

Condition of the vehicle was top, cleanliness was top, price-performance ratio average, especially the extra package "cookware-linen-free kilometres clearly too expensive. Pick-up and return process could be improved, staff very unfriendly.